Tandem Health

|Trust Centre

Tandem Health develops solutions to reduce administration in healthcare. Our team combines healthcare expertise with AI, software, & data security expertise to meet the needs of healthcare providers across Europe.

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Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

Tandem Health Group

Data locations:

EUEEA

Intra-group processing for service delivery including support.

Microsoft Azure

Data locations:

EUEEA

All our data, both for patients and practitioners is processed and stored on servers within the European Union. Microsoft Azure is the most trusted cloud provider in the world. Building highly secure and scalable cloud solutions.

Auth0

Data locations:

EUEEA

We use Auth0 for authenticating our users. This ensures that our code follows the highest security standards, while still integrating with a multitude of identity providers in each region.

Snowflake

Data locations:

EUEEA

Cloud data warehousing, and analytics used for storing, processing and analysing platform data

Intercom

Data locations:

EUEEA

Intercom allows our users to quickly reach a medically trained human support agent inside our application.

ElevenLabs

Data locations:

EUEEA

ElevenLabs provides AI-powered speech-to-text transcription services used to convert audio recordings into text. ElevenLabs acts as a data processor, processing audio data on behalf of Tandem Health in accordance with a Data Processing Agreement (DPA).

46elks

Data locations:

EUEEA

We use 46elks for authenticating our users via SMS.

Mailgun

Data locations:

EUEEA

Used solely to deliver transactional emails.